Booking terms
AC Kinetic Ltd — Online booking terms Version dated 5 October 2026
1. Arrival and availability
Online bookings are accepted only for properties within Greater London, checked using the job postcode. Appointments use three-hour arrival windows in Europe/London time. This is an arrival window, not three hours of included labour. Online booking requires two hours’ notice before the window starts. A maximum of two appointments may overlap, subject to electrician availability and travel time.
2. Pricing and advance payment
EICR bookings: domestic/residential £200 + VAT (£240 including VAT) and commercial £300 + VAT (£360 including VAT), paid in full for the minimum inspection scope when booking. Each covers one board with up to 8 circuits. Additional circuits beyond eight cost £25 + VAT (£30 including VAT) for domestic/residential or £40 + VAT (£48 including VAT) for commercial, confirmed and charged on site. For these two app booking types, these stated minimums take priority over other base EICR prices. They are not one-hour labour deposits; hourly labour rate bands do not change these displayed EICR minimums. No express turnaround is included. Additional boards, specialist scope, separately requested express service and remedial work require a separate agreed quotation. Extra inspection time may be required beyond the arrival window. Ordinary access and adequate circuit identification are assumed.
Hourly labour visits: a deposit equal to one hour of the applicable labour rate is paid when booking and credited against the final invoice. A one-hour minimum applies, then 30-minute increments. The deposit uses the rate at the start of your chosen arrival window. Where arrival occurs in a different rate band, final labour charges follow the applicable attendance-time rates in our Service Terms; unused deposit credit is refunded. Scheduled weekday rates excluding VAT: 7am–5pm £45 per half-hour; 5pm–midnight £80; midnight–7am £100. Urgent weekday rates: 7am–midnight £85; midnight–7am £100. Weekends and 24, 25, 26 and 31 December and 1 January: £100 per half-hour. Checkout shows VAT-inclusive advance payments. Materials, reasonable material collection time, parking, congestion and other applicable charges are additional and explained before work. Diagnosis does not guarantee a completed repair in the same visit. Additional work requires agreement.
3. Customer cancellation
Scheduled appointments booked at least 24 hours in advance qualify for a full deposit refund when cancellation is received at least 24 hours before the arrival window starts. Our commercial policy is to retain the deposit for appointments booked less than 24 hours in advance and scheduled appointments cancelled with less than 24 hours’ notice. This is subject to statutory rights; retention must be lawful, fair and reflect our actual loss after reasonable steps to reduce it. These cases are reviewed before a final refund decision; statutory refunds are not excluded. Cancel through your booking link, by email or phone. Rescheduling is assessed under the same rules and does not reset cancellation eligibility.
4. Statutory cancellation rights
For most online service contracts you have 14 days from the day after the contract is made to cancel. If you expressly request work to begin within that period and later cancel, you may have to pay proportionately for services supplied up to cancellation. The right to cancel is lost after full performance only if you expressly requested early performance and acknowledged that consequence. The exemption for specifically requested urgent repairs or maintenance applies only to that urgent work and necessary replacement parts, not unrelated additional work. Your consumer rights are unaffected.
5. Our cancellation
If AC Kinetic cancels before supplying the service, your deposit is refunded in full unless you choose to transfer it to another agreed appointment. We will contact you if the arrival window changes materially.
6. Access, payment and documents
Provide safe access and tell us about tenants, parking and site restrictions. No-access charges remain subject to statutory rights, fairness and actual loss. The balance is due on completion/invoice as applicable. Appropriate certificates are released after full payment in line with our Service Terms. Fixed-price projects and larger installations require a separate quotation and payment schedule.
7. Contact and cancellation form
To cancel, give your name, booking reference, date and address, and state that you wish to cancel. Email enquiries@ac-kinetic.com or call 07508 525912. AC Kinetic Ltd, 214 Shirland Road, London W9 3JF (registered/postal address; work is at customers’ premises). Company 08922083; VAT 318853088.
8. Privacy and complaints
Booking details arrange and deliver the service, process payment, send booking messages and support appropriate business records. Payment details are handled by our payment provider. See our privacy notice. Contact enquiries@ac-kinetic.com for complaints or aftercare.
These booking provisions replace conflicting deposit and cancellation wording. Customers can move eligible scheduled bookings to an available window with the same deposit while at least 24 hours’ notice remains and the new visit is at least 24 hours away. Other changes require our confirmation; the existing appointment remains booked and any price, payment or refund implications must be agreed before a change is confirmed. Other applicable service provisions and statutory rights continue.